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“In 1998 my wife and I bought five iMacs as Christmas gifts for our grandchildren. We watched them open their presents, and when 5-year-old Molly opened her iMac, she said, ‘Life is good.’ Unfortunately, Molly’s iMac developed a problem. After using it a few hours, the disc drive door would not open. The dealer told me he was not authorized to exchange the computer for another one due to an Apple policy. Repair would take several weeks, he told me. I sent an e-mail to Steve and asked him about Apple’s return/exchange policy on a new product. Within five minutes my phone rang. It was Steve. He asked me what the problem was and the name of the dealer. ‘I’ll call you back,’ he said. A few minutes later the phone rang and it was a very apologetic dealer. ‘I have a new iMac here for your granddaughter,’ he said. I e-mailed Steve, thanking him and assuring him that he had made my granddaughter’s Christmas a happy one. Steve immediately replied with a simple ‘Ho, ho, ho.’”

by Regis McKenna about Steve Jobs.

from: Untold Stories About Steve Jobs: Friends and Colleagues Share Their Memories - Forbes